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Frequently
Asked Questions (F.A.Q.) |
How long does it take to ship my order?
We
strive to get orders out as soon as they come in. However,
during peak seasons like Holidays and probate weeks it can take
longer. If you order merchandise that is out of stock we will
wait until we have all of the merchandise before we ship to save
you on shipping costs. We will notify you if that is the case.
We ship via USPS or UPS. The transit time depends on the
shipping method we choose and where the parcel is being shipped.
Can I cancel an order once it is placed?
An order can be cancelled if it has not been sent to the
shipping department but there will be a
15% restocking charge retained.
Custom orders cannot be cancelled once production has begun. The
customer will be responsible for any costs incurred by
Kulture Korner.com
up to the point of cancellation.
How can I customize my order to any organization?
We can customize jackets, t-shirts, wall crests, caps, and
afghans. Most wearables can be customized. Please email us at
info@kulturekorner.com more information and technical
specifications.
Can I return my custom-made merchandise?
We strive for perfection but occasionally something can slip
by us. We are only able to accept defective merchandise or
mistakes we have made. We will gladly correct our errors. For
example, if it doesn’t fit and it is the size you ordered it is
not defective! Please call or send an email to answer all of
your questions prior to placing an order.
How can I pay and is it safe?
We gladly accept Visa, MasterCard, and money orders.
We will accept personal checks but they must clear the bank
before orders are processed.
Is it safe to use my credit card over the Internet?
Yes, we have done everything possible to ensure the privacy
and security of your information and transactions. Your credit
card number and other personal data is treated with the highest
standards of security and confidentiality.
Orders placed on our site are encrypted using SSL technology, so
please be assured that your transactions and credit card
information are protected. With SSL technology, information
transmitted over the Internet can be trusted to be viewed by our
server only.
How long will it take for my order to arrive?
In stock items are shipped immediately. If the item is out
of stock please take that into consideration, as we will ship it
as soon as it returns to our stock. We make every effort to keep
sufficient stock levels. When you need it fast please consider
faster shipping alternatives such as our Express 2-3 Day
shipping. Remember this alternative does cost more to ship |
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